Logistics and delivery
How long does delivery take to the US, Europe, or Mexico?
How long does delivery take to the US, Europe, or Mexico?
Generally, it takes 7-14 business days from China to the US and Europe, and takes 10-20 buisiness days to Mexico. Delivery times may be slightly extended due to holidays, customs clearance, or other unexpected delays.
How long does it take to ship my order after placing it?
How long does it take to ship my order after placing it?
We will arrange the shipment within 48 hours after you placed the order.
What should I do if my delivery fails, my package is lost, or tracking information isn’t updating?
What should I do if my delivery fails, my package is lost, or tracking information isn’t updating?
If you encounter any of the issues mentioned above, please contact us at service@mobapad.com for support. We will promptly investigate your package.
Is your shipping service door-to-door?
Is your shipping service door-to-door?
Yes, we offer a door-to door delivery, The specific delivery method will depend on the local shipping practices in your area.
How much is the shipping fee?
How much is the shipping fee?
We have different preferential policies for different regions, which you can check out.
Orders
Do I need to pay customs fees for my Mobapad order?
Do I need to pay customs fees for my Mobapad order?
Normally, you don’t need to pay any customs fees.Our price does not involve the customs fees.
Can I change my address or items in my order after placing it?
Can I change my address or items in my order after placing it?
Yes, please send your correct and complete address to service@mobapad.com
How can I cancel my order?
How can I cancel my order?
To cancel an order, please contact our customer service team at service@mobapad.com within 24 hours of placing it. We’ll assist you with the cancellation process.If your order has already shipped, you may refuse the package upon delivery. Once the package is returned to us, we’ll process your refund.
Do you have any discount?
Do you have any discount?
Yes， Please enter Facebook at checkout to receive a $5 coupon. If you are interested in wholesale, please contact us at sales@mobapad.com.
How can I track my order?
How can I track my order?
Once your package is shipped, we will send you an email with your tracking number. You can track it here.
Products
How can I upgrade my firmware?
How can I upgrade my firmware?
You can upgrade the firmware by downloading our mobapad app.
How can I request a return or refund?
How can I request a return or refund?
If you would like to request a return or refund, please contact us at service@mobapad.com.
How to disable M1 and M2 or assign them a null/empty value?
How to disable M1 and M2 or assign them a null/empty value?
1. Record the back button as a null value: Press and hold the [Settings] button on the front of the controller for about 3 seconds, the LED light at the bottom will be solid white, and then release it
2. Do nothing at this time, just press the M1 button on the back of the controller, and the M1 button will have no function at this time, and the same applies to the M2 button.
Why is the vibration inconsistent on both sides of the controllers?
Why is the vibration inconsistent on both sides of the controllers?
Because the vibration of the motor may vary and is not completely consistent. From the perspective of motor hardware alone, the amplitude of the motors on the left and right sides will not be exactly the same. There will be differences in the upper and lower values. The same thing will happen to Joycon. This is within the normal range. There is no motor with exactly the same amplitude. The vibration will be different.